Returns Policy

Here at the Wasps Club Store, we endeavour to ensure all our customers enjoy a happy shopping experience, however, we appreciate that you may need to return an item.


Not happy? If you are returning an unwanted online order (including sale items), you have 14 days to notify us from the date of receiving your item(s). To notify us please email to request a Returns Order Form. We aim to respond within 48 hours.

For all pre-ordered items (e.g. kit launch), returns will be accepted with exception, providing you notify us within 14 days of receiving your item(s).


If you are returning items bought in-store please return your purchases to Wasps Club Store at the Ricoh Arena within twenty-eight (28) days of purchasing. Opening times and our address can be located under Contact Us

Any purchases returned after the date will not be eligible for a refund or an exchange.

In the unlikely event that your order has arrived faulty, please contact us on 02476786460 or email us at and state your order number and the product fault. You have up to 6 months from date of purchase to return the faulty product. By law you have 30 days from date of purchase to return the faulty product to us for a refund, after 30 days you will be eligible for an exchange/credit note only. We cannot accept any products being returned to us as faulty after 6 months, unless proof of fault at time of purchase is given to us.

We would recommend that you return your items via registered post as we cannot accept any responsibility of lost post. Please clearly state on the form the reason for return and whether you require a refund or exchange. Postage costs will only be reimbursed if the product is deemed to be faulty.


  • The good/s must be unmarked, unwashed and in a saleable condition.
  • Needs to include all tags still intact. Return postage is at your own cost and risk as we cannot accept any responsibility of lost post


  • Some goods are non-returnable for hygiene reasons. (Boxers inc.) Please note that this does not affect your statutory rights.
  • We do not accept washed items unless faulty within the time frame shown above.


  • The returned item will be assessed and we will notify you if your return has been accepted. Returned items which do not satisfy the above Conditions of Return will not be accepted.
  • Refunds will be made using the original payment method and issued within 5 business days from receiving the returned good(s).
  • CREDIT / DEBIT CARD may take up to 3-5 business days to appear in your account from the issue date.

Our returns policy does not affect your statutory rights.

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.