Delivery & Collect in Store - T&Cs

Standard UK Delivery

Using our Standard UK Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays).

Get Free Standard UK Delivery for orders over £50. 

Orders under £50, Standard UK Delivery is £3.99.

Next Day Delivery

Place your order before 2pm Monday - Thursday and receive your order the very next day (excludes Weekends and Public/Bank Holidays). For only : £5.99.

If you select our Next Day Delivery option, and your order is placed and accepted before 2pm Monday - Thursday, we aim to have your order delivered to your door the very next day provided the next day is not a Saturday, Sunday or Bank Holiday. Orders placed after 2pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays). Orders placed on a Friday, Saturday or Sunday will be processed on Monday and dispatched for delivery on Tuesday.

Collect in Store - 

We have a Collect in Store service available for £5.

Once your order has been received, we aim to have the order ready for you to collect within a 2 hour period but can increase during busy periods. Please await email confirmation that your order is ready. 

Every time you use our Collect in Store service, you’ll receive a £5 voucher* to spend in our store at the Ricoh Arena. You will be given your voucher by our Store staff when you collect your parcel.

Your parcel can only be collected within the Stores opening hours. Please ensure you have your order confirmation email and a form of ID, if you don't have both, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 28 days to collect your parcel from Store. If you fail to pickup your parcel within this period, you will then need to speak to Customer Services for a refund.

*Voucher is only redeemable in the Wasps Store at the Ricoh Arena and not online.

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