We do our best to ensure all of our customers enjoy a happy shopping experience at Wasps, however occasionally you may need to return an item.
Please return your purchases to Ricoh Arena Club Store within twenty-one (21) days. Opening Times are located under Contact Us.
Any purchases returned after the date will not be eligible for a refund. However, a Credit Note in the form of a Gift Card will be issued instead.
Wasps Club Store
71 Phoenix Way
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
CONDITIONS OF RETURN The item(s) returned must:
WHAT CAN NOT BE RETURNED
ASSESSING THE RETURN:
If a full refund is required then the entire order needs to be returned back to us within fourteen (14) working days. The customer will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.
INTERNATIONAL RETURNS: The returns policy as above applies to all our international orders except with the below changes: